| We guarantee 100% satisfaction on all products purchased at
www.eurotoywonderland.com
If, for any reason, you are not satisfied with our merchandise, you may
exchange it for another item ,within 14 days of receipt , or you may choose
to get a store credit, valid for One year from the date of purchase.
When you return an item to us, you must:
(1) use the original packaging;
(2) include the original packing slip; and
(3) the item must retain all tags and show no signs of use.
Please specify the item you would like to get in exchange or if you would
store credit, please specify so..
A Few Things To Note:
◙ You are responsible for the cost of
shipping unless the return/exchange is the result of an error on our part.
◙ If you received the item as a gift,
you must provide a gift receipt.
◙ If you are returning a sale item, we
can only issue you a merchandise credit.
◙ We cannot refund any special
promotions or discounts, shipping costs, or gift boxing charges unless the
return/exchange is the result of a OUR error.
◙ We cannot refund any shipping and
handling fees on drop ship items. Some of these oversized drop ship items
are not returnable. Please contact our customer service department at
returns@eurotoywonderland.com for more information on these items.
◙ We reserve the right to refuse
returned merchandise if we do not receive the merchandise in original
condition. In such a case, the items will be returned to you. If the
shipment is rejected, we reserve the right to liquidate the inventory and
withhold credit. All costs related to the return must be paid by the
customer.
◙ How do I send something back?
Before returning any item(s), please email our customer service
department at returns@eurotoywonderland.com for a Return Authorization
Number (RAN). Include the order number, name, address and identify the
item(s) you'd like to return. Once you receive an authorization number, you
can send the item(s) to the following address:
Attn: Returns Department
Kiddie Wonderland / EuroToy
298 Naughton Avenue
Staten Island, NY 10305
Please note that EuroToy Wonderland will not process returns without
our Return Authorization Number (RAN) located on or close to the shipping
label and on the original receipt inside the package.
We strongly recommend that you insure the return package. This protects you
in case the shipment is damaged or lost in transit. Remember, we can only
credit you for item(s) received in our warehouse. We'll send an email when
your return is processed, and you'll see a credit to your card within one
billing cycle. If you are returning gift or sale merchandise, we'll send you
a merchandise credit via e-mail.
We appreciate your business.
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